Terms and Conditions
Terms of Trading
All payments should be made in Pounds Sterling. Cheques are banked upon receipt, and credit cards are charged when the goods are dispatched to you. All prices listed on the site include 20% VAT.
Secure Ordering
Your online credit card transactions are safeguarded with us. We employ Secure Socket Layering (SSL), the industry-standard encryption technique ensuring the secure transmission of your personal data online. When “http” in the URL changes to “https,” it signifies you’re in a secure area using SSL; your browser might also notify you about entering a secure zone. Purchasing via our website is as safe as doing it over the phone. However, if you feel more comfortable, you can purchase our products by calling our order line on 0871 075 0777. Our dedicated Customer Service Team is always ready to assist.
Copyright
All elements of this website, including text, graphics, logos, images, and digital downloads, belong to Life N’ Love or our suppliers. They are protected by UK and international copyright laws.
Trademarks
The trademarks or trade dress of Life N’ Love may not be used without our express written consent. This includes our name, logo, and any other graphics, logos, or service names associated with our products or services. All other trademarks on this site are the property of their respective owners.
Use of the Site
Users may electronically copy or print pages from this website solely for personal, non-commercial purposes related to ordering or shopping with Life N’ Love. Any other usage of the website content, including linking or framing, is strictly prohibited unless we provide prior written permission.
Errors and Inaccuracies
Despite our best efforts, there might be instances of incorrect or incomplete information on our website, including typographical errors or inaccuracies related to pricing and availability. We hold the right to rectify any such errors and update information at any time without prior notice. We apologise for any inconvenience this might lead to.
Disclaimer of Liability
We provide this website and its contents on an “as is” basis, with all faults, without any express or implied warranties. Except where otherwise applicable by law, Wellform Direct and its affiliates will not be responsible for any direct, indirect, or consequential damages related to the use of this website or any linked site. This includes damages due to lost profits, business interruption, or data loss, even if informed in advance of such potential damages.
Confidentiality
Other than information required for placing an order, we don’t wish to receive any confidential or proprietary details through this website. Any sent information will be considered non-confidential. By submitting it, you grant us unrestricted rights to use, modify, and distribute it without any compensation to you. Nonetheless, your name will only be used if mandated by law or after obtaining your consent.
We understand that sometimes you might prefer to send us an email to share your questions, feedback, or concerns. That’s why we’ve made sure that getting in touch with us via email is as simple and efficient as possible.
You can reach out to our dedicated customer service team at customerservice@lifenlove.co.uk. Whether you have queries about a product, your order status, delivery options, or anything else related to our services, we’re here to help.
We value each one of our customers and are committed to providing you with a timely response. Our team endeavours to respond to all emails within 2 working days, ensuring your concerns are addressed promptly and effectively.
Remember, we’re just an email away, ready and waiting to assist you with any questions you may have. We appreciate your patience and trust in Life n’ Love, and we look forward to making your shopping experience with us as smooth as possible.
For a more immediate response, or if you prefer the personal touch, our friendly and knowledgeable team at Life n’ Love is just a phone call away.
Order Line: If you’re looking to place an order, please call us at 08710 075 077. Please note that calls to this number might have charges based on your phone company’s rates. Our lines are open from Monday to Friday, 8am to 6pm, and on weekends from 9am to 5pm. For your convenience, an automated answering service is available outside these hours to note your needs.
Customer Support Line: If you require support or have queries regarding our services or products, reach out to us at 0203 455 0498. Our dedicated support team is available to assist you from Monday to Friday, 8am to 6pm at local rate.
We understand that your time is valuable. That’s why our customer service representatives at Life n’ Love are trained to address your concerns efficiently and effectively, ensuring you can continue with your day as soon as possible. At Life n’ Love, we’re committed to providing you with a hassle-free and enjoyable shopping experience.
Please use the address below to send us your order form (located on the inside back cover of your catalogue or magazine supplement) or to return an item. When returning, ensure you include the Cancellation Form found on the back of your Delivery Note along with your RAC (Returns Authorisation Code).
Life n’ Love
DRMG House
Cremers Road
Sittingbourne
Kent
ME10 3US
